If customer wants to cancel the service, he/ she can cancel but there will be no refund of paid amount. He/she can 100% refund, if cancel the booking within 5 mins of booking and one hour prior to the requested time.
If customer wants to unsubscribe any value added services after one or two weeks then he will get refund on pro-rata basis.
But prior to service being provisioned due to inability of Service Provider / Company to deliver service within agreed period, no charges will be levied to the subscriber.
Any refund, if applicable, will be paid to the subscriber within 15 working days from settlement. Bill settlement will be done on receipt of written request / email request and settlement of all balance outstanding will be carried out in 3 working days & communication would be made to customer through Emails.